Conflict flows from life and is continuously present in all human interactions. While conflict can negatively impact donor relationships and organizations, effectively engaging with conflict can also make it a powerful source of creativity and constructive change. This presentation will provide insights and tools to assist practitioners to address and manage donor | clients and workplace conflict. When we better understand our experience of conflict, we will be better equipped to either prevent it or resolve it when it occurs.

Key Takeaways:
• Understanding Conflict
• Types and Sources of Conflict
• The Conflict Process
• Approaches to Conflict Management
• Conflict Prevention Strategies
• Tools & Techniques for Practitioners

For information on the availability of a CAGP Chapter Bursary to cover the cost of attendance, please email Tracey Lundell, CAGP Co-Chair at tlundell@seaglasswealth.com

Full participation in Effective Conflict Management & How to Deal with it when it arises with Donors | Clients and in your workplace is applicable for 1 point in Category 1.B -Education of the CFRE International application for initial certification and/or recertification.

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